Privacy Policy – PH369 Online Gaming Platform Philippines

ph369 collects personal data because running a legitimate, secure online gaming platform requires it — not because we're trying to gather more information than we need. When you register, deposit, play, or contact support on ph369, certain data is necessary for us to deliver the service and keep your account safe.

This policy covers:

• What personal data ph369 collects from Filipino players and website visitors.
• The purposes for which that data is used.
• How long ph369 keeps your data and who it may be shared with.
• Your rights as a data subject under Philippine law.
• How to contact ph369 regarding your personal data.

If you have questions that aren't answered here, our support team at support@ph369.best can help. We try to keep this policy written in plain English — not the kind of legal language that makes your eyes glaze over.

For the purposes of the Philippine Data Privacy Act, ph369 operates as the data controller responsible for personal data collected through ph369.best. This means ph369 determines the purposes and means of processing your personal information.

ph369 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act and this Privacy Policy. You may contact the DPO at any time through our support email address.

ph369 collects only the personal data that is necessary for the purposes described in this policy. The categories of data we collect are:

ph369 does not collect sensitive personal information such as racial or ethnic origin, religious beliefs, health data, or biometric data except where expressly required for identity verification purposes (e.g., a government ID photograph for KYC compliance).

ph369 collects personal data through the following channels:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact customer support, participate in promotions, or use the Refer a Friend program.
• Automatically — through cookies, log files, and similar technologies when you access ph369.best. This includes technical data such as your IP address, device identifiers, and browsing behaviour on the platform.
• From third parties — identity verification service providers may share the results of document checks with ph369. Payment processors share transaction confirmation data. Fraud prevention partners may share risk signal data.

ph369 does not purchase personal data from data brokers or marketing list providers. All data we hold about you has been collected for a specific, legitimate purpose.

ph369 uses your personal data for the following purposes:

• Account management — to create, maintain, and manage your ph369 account, process your deposits and withdrawals, and deliver the gaming services you've signed up for.
• Identity verification and KYC — to verify that you meet ph369's eligibility requirements (age 21+, legal right to play) and to comply with anti-money laundering obligations.
• Fraud prevention and security — to detect and prevent fraud, multi-accounting, bonus abuse, and other activities that violate ph369's Terms and Conditions.
• Customer support — to respond to your enquiries, resolve complaints, and provide assistance related to your ph369 account.
• Regulatory compliance — to meet ph369's legal obligations under Philippine law, including reporting requirements to relevant authorities.
• Platform improvement — to analyse usage patterns, understand which games and features are most popular, and improve the overall ph369 experience for Filipino players.
• Promotions and VIP Club — to administer bonuses, track VIP Club points and tier status, and process Refer a Friend program rewards.
• Communications — to send you account-related notifications such as deposit confirmations, withdrawal updates, and important policy changes. Marketing communications are only sent where you have opted in.
• Responsible gaming — to implement deposit limits, session reminders, cooling-off periods, and self-exclusion restrictions at your request or where regulatory requirements apply.

Under the Philippine Data Privacy Act, ph369 processes your personal data on the following legal grounds:

• Contractual necessity — processing is required to perform the contract between you and ph369 (i.e., to operate your account and deliver the gaming services).
• Legal obligation — processing is necessary to comply with ph369's legal and regulatory obligations, including AML requirements and regulatory reporting.
• Legitimate interests — ph369 has a legitimate interest in fraud prevention, platform security, and improving our services, provided that interest does not override your rights.
• Consent — for marketing communications and optional data uses, ph369 relies on your freely given consent, which you may withdraw at any time.

ph369 does not sell your personal data to third parties. Full stop. We share data only where it is necessary to operate the platform and comply with the law. The categories of third parties who may receive your data are:

• Payment processors — GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, Visa/Mastercard network processors, and InstaPay/PESONet operators receive the transaction data necessary to process your deposits and withdrawals.
• Identity verification providers — third-party KYC service providers who help ph369 verify your identity and age in compliance with regulatory requirements.
• Fraud and AML compliance partners — risk management and anti-money laundering service providers who help ph369 detect suspicious activity.
• Game software providers — where a game is hosted by a third-party provider, limited technical data (such as an anonymised player identifier) may be shared to enable game functionality.
• Philippine regulatory authorities — ph369 will share data with PAGCOR, the National Privacy Commission, the AMLC, or other relevant Philippine authorities when legally required to do so.
• Cloud and hosting providers — ph369 uses reputable cloud infrastructure providers to host the platform. These providers process data only on ph369's instructions and are bound by data processing agreements.

All third-party data processors engaged by ph369 are required to maintain appropriate technical and organisational security measures and may only process your data for the specific purpose for which they were engaged.

ph369 retains your personal data for as long as is necessary to fulfil the purposes described in this policy or as required by applicable law.

• Active account data — retained for the duration of your account's activity on ph369, plus a minimum of five years after closure to meet AML and regulatory record-keeping requirements.
• Transaction records — retained for a minimum of five years in accordance with Philippine AML regulations.
• KYC and identity verification data — retained for a minimum of five years after account closure or the date of the last transaction.
• Support communications — retained for three years from the date of the interaction.
• Technical and usage logs — typically retained for 12 months for security and fraud detection purposes.

When your data is no longer required, ph369 securely deletes or anonymises it so that it can no longer be associated with you.

ph369 implements technical and organisational measures designed to protect your personal data against unauthorised access, loss, destruction, or alteration. These include:

• SSL/TLS encryption for all data transmitted between your device and ph369.best.
• Encrypted storage of passwords and sensitive account credentials — ph369 staff cannot see your password.
• Access controls limiting internal access to personal data to staff with a legitimate operational need.
• Regular security audits and penetration testing of the ph369 platform.
• Monitoring systems to detect and respond to unusual access patterns or potential data breaches.
• Two-factor authentication options available to account holders for additional login security.

In the event of a data breach that poses a risk to your rights and freedoms, ph369 will notify affected players and the National Privacy Commission within 72 hours of becoming aware of the breach, in accordance with Philippine law.

ph369.best uses cookies and similar technologies to make the platform work properly and to understand how players use the site. Here's what we use and why:

• Essential cookies — required for the site to function. These include session cookies that keep you logged in during a visit. You cannot opt out of essential cookies without stopping the site from working.
• Functional cookies — remember your preferences, such as language settings or game lobby view options.
• Analytics cookies — help ph369 understand which pages and games are most popular and how players navigate the platform, so we can improve the experience. Analytics data is aggregated and anonymised.
• Security cookies — used to detect fraud, bot activity, and protect account security.

ph369 does not use third-party advertising cookies or cross-site tracking cookies. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to access the platform.

As a data subject under the Philippine Data Privacy Act, you have the following rights with respect to your personal data held by ph369:

Right to be informed — you have the right to know that ph369 is collecting your data, for what purposes, and on what legal basis. That's what this Privacy Policy does.

Right of access — you can request a copy of the personal data ph369 holds about you. We will respond within 15 business days.

Right to correction — if any personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected. You can update most account information directly from your ph369 dashboard, or contact support for help.

Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes it was collected, or where you withdraw consent. Note that ph369 may be legally required to retain certain data (e.g., transaction records) even after account closure.

Right to object — you can object to ph369 processing your data for marketing purposes at any time. You can also object to processing based on legitimate interests where your situation warrants it.

Right to data portability — you can request your personal data in a structured, commonly used format where processing is based on consent or contract.

To exercise any of these rights, contact ph369 at support@ph369.best. We will verify your identity before processing any data rights request. If you feel your rights have not been respected, you may file a complaint with the Philippine National Privacy Commission.

ph369 is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If ph369 discovers that personal data has been collected from a minor, the account will be immediately closed and all data deleted or returned in accordance with applicable law.

If you believe a minor has registered on ph369, please contact us immediately at support@ph369.best. ph369 takes these reports seriously and will act promptly.

ph369 may update this Privacy Policy from time to time. When we make material changes, we will notify registered players by email or through a notice on the platform at least 7 days before the changes take effect.

The current version of the Privacy Policy is always accessible at ph369.best/privacy-policy. The "Last updated" date at the top of this page tells you when the most recent revision was made. Continued use of ph369 after a policy update takes effect constitutes your acknowledgement of the revised terms.

If you have questions about any changes, contact us before they take effect. If you do not agree with a change, you may close your account and withdraw your balance before it takes effect.

For any questions, concerns, or requests related to this Privacy Policy or your personal data held by ph369, please contact us:

Email: support@ph369.best
Attn: Data Protection Officer, ph369
Response time: Within 5 business days for data privacy requests

If you are not satisfied with our response to a data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (privacy.gov.ph).